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Refund Policy

Refund Policy

1. Our Commitment
We want you to be completely satisfied with your purchase. If you are not happy with your t-shirt, we are here to help.

2. Returns and Refunds

  • You may request a refund or exchange within 14 days of receiving your order.

  • To be eligible, items must be unused, unwashed, and in the same condition you received them, with all original tags intact.

  • Customized or personalized items may not be eligible for returns unless they arrive damaged or defective.

3. How to Request a Refund
To request a refund, please contact us at [elevationcustomtee@gmail.com or call us at 719-924-2927 with:

  • Your order number

  • The reason for the return

  • Photos if the item is damaged or defective

Once we receive your request and approve the return, we will provide instructions on how to send the item back.

4. Refund Processing

  • Refunds will be processed within 5–7 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

5. Exchanges
If you would like to exchange an item for a different size or design, please follow the same process as above. Exchanges are subject to product availability.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will replace the item or issue a full refund at no additional cost.

7. Questions
If you have any questions about our refund policy, please contact us at elevationcustomtee@gmail.com or call us at 719-924-2927.

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